Refund policy

At PureHouse.wiki, we believe that a comfortable and organized workspace can inspire productivity, creativity, and better daily experiences. Our collection of desktop accessories, including laptop stands, under-desk footrests, and wrist support pads for keyboards and mice, is designed to help customers create a more comfortable and efficient working environment.

We are committed to providing reliable products and a positive shopping experience. If your purchase does not meet your expectations, this Return and Refund Policy explains the conditions and procedures for requesting returns, replacements, and refunds.

This policy applies to all purchases made through:

Website: https://www.purehouse.wiki/

By placing an order with PureHouse.wiki, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following requirements:

  • The item must be unused and in its original condition;
  • The product must include original packaging, accessories, and included materials;
  • The item must not show signs of damage, stains, wear, modification, or improper use;
  • Proof of purchase must be provided.

Because desktop accessories are designed for personal workspace use, returned items must remain clean and suitable for resale.

Products that have been significantly used, altered, or damaged after delivery may not be eligible for return.

2. Damaged, Defective, or Incorrect Orders

We carefully inspect and package each order before shipment. However, unexpected issues may occasionally occur during transportation or handling.

If you receive:

  • A damaged laptop stand;
  • A defective footrest;
  • A wrist support pad with quality issues;
  • An incorrect product;
  • Missing accessories or components;

please contact our customer service team within 7 days after delivery.

To help us quickly review your request, please provide:

  • Order number;
  • Customer name;
  • Description of the problem;
  • Photos or videos showing the product condition when necessary.

After evaluation, PureHouse.wiki may provide:

  • Replacement of the affected item;
  • Refund assistance;
  • Another appropriate resolution.

3. Return Request Process

Before returning any product, customers must contact our customer support team and receive return instructions.

Please contact:

Email: [email protected]

Please include:

  • Full name;
  • Order number;
  • Product details;
  • Reason for return.

Approved returns should be shipped to:

Childrens Bereavement Center of the Rio Grande Valley Inc
2302 S 77 Sunshine Strip Ste 202
Harlingen, TX 78550
United States

Customers are responsible for ensuring returned products are properly packaged to prevent damage during transportation.

4. Refund Process

After receiving the returned item, our team will inspect the product to confirm it meets return requirements.

If approved:

  • Refunds will be issued to the original payment method;
  • Processing time depends on the payment provider or financial institution;
  • Additional processing time may be required before funds appear.

Shipping fees are generally non-refundable unless the return results from an error by PureHouse.wiki, including incorrect shipments or defective products.

5. Non-Returnable Items

Returns may not be accepted for:

  • Products showing signs of use;
  • Items damaged due to improper handling;
  • Products missing original packaging;
  • Items returned after the return period;
  • Products modified after delivery.

6. Order Cancellation

Customers may request order cancellation shortly after completing checkout.

Because orders may enter processing quickly, cancellation requests cannot always be guaranteed.

If an order has already been shipped, customers must follow the return procedure.

7. Exchanges

If you receive a defective or incorrect product, please contact our customer service team.

Exchange availability depends on product availability and specific order circumstances.

8. Policy Updates

PureHouse.wiki reserves the right to update this Return and Refund Policy at any time.

Any revisions will be posted on this page with the updated effective date.